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Contact Center: 01 517-3500
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Complaints

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Complaint Channels

Channels for filing complaints and appeals

Users are encouraged to submit their complaints using our digital channels or by phone in order to reduce the risk of COVID-19 infection.

Service Form

Go to the form

Virtual Desk

Go to Virtual Desk

Contact for general inquiries, suggestions, and acknowledgments

contacto@lima-airport.com

Complaint Phone Line

01 517-3500

Service hours: Available 24/7

In-person Service Channels

  • Complaints Book located at the LAP Information Module
  • Complaint forms located at the Security Checkpoint and at the LAP Information Module
  • Physical Desk, during the following hours: Monday to Friday from 8:00 a.m. to 4:00 p.m., at Av. Faucett S/N - Callao (Main Building).

If you need to file an appeal against the response letter issued for your complaint, you may do so within 15 business days following the notification of the letter, through the email addresses: mesadepartesvirtual@lima-airport.com and/or reclamos@lima-airport.com. If applicable, you may also contact our staff through the complaint phone line (517-3500), within the established hours.

Inquiries and ComplaintsNewsOSITRANSpecial AssistanceFrequently Asked QuestionsContact center: 01 517-3500Check your claimPrivacy Policy

In accordance with the second paragraph of subsection c) of paragraph 6.3 of article 6 of Legislative Decree No. 1372 and paragraph 7.3 of article 7 of Supreme Decree No. 003-2019-EF, LIMA AIRPORT PARTNERS S.R.L. hereby informs that it has carried out reasonable mechanisms to obtain information on the ultimate beneficial owner, considering the ownership and control criteria set forth in items a) and b) of paragraph 4.1 of article 4 of Legislative Decree 1372 and in paragraphs 5.1 to 5.4 of its Regulations, and has documented them, respectively. However, it has not been possible to identify the ultimate beneficial owner under the criteria indicated in the preceding paragraph; therefore, we have considered as ultimate beneficial owners the natural persons who hold the senior management positions.